417964071
Please note: We only ship to Australia, with occasional exceptions for some items to New Zealand. Please ask first!!

Australia Post is not guaranteeing delivery dates and delays will occur as we approach the busiest time of year.  Please take this into account when ordering.


Our current shipping and handling prices for regular mail are as follows:

  • 1-2 items = $12.50
  • 2-4 items = $15.00
  • 5-8 items  = $21
  • 9-15 items = $25
  • 16-20 items = $35
  • 21+ = $50


Express Postage is not available for all items. Please do not select this option without talking to us first, as we may not be able to meet your deadline. Orders may be cancelled if this option is chosen without talking to us first.

 

Once an item has been accepted by Australia Post or a Courier Firefly Dancewear is no longer responsible for the safe or timely arrival of the item. Items are sent with tracking details and any enquiries regarding lost or delayed items should be directed to the appropriate shipping company. It is the responsibilty of the customer to ensure that the address they have provided to us is a safe place to leave an item.

 

DELIVERY timelines:

*Average delivery time to Australian addresses for most dancewear items is listed in the item description. Items sent to remote locations or overseas will take longer.

*Average delivery time to Australian addresses for items in the Australian dance costumes range is 1-2 weeks for items in stock.
Please allow extra time for group orders as these may need to be made for you. We will advise you when an item is out of stock and offer the choice to provide a refund or put items on backorder for you. All attempts to meet reasonable deadlines will be made.
These are shipped direct to Australian addresses from the Sydney warehouse. If buying from New Zealand please contact us first.


* All Rubies products are shipped direct from Rubies warehouse in Melbourne.  Delivery is by Australia Post. Please expect delivery within 7-10 days. NOT AVAILABLE OUTSIDE AUSTRALIA.



Firefly Dancewear sources much of its dancewear from the UK.
 With so many styles, colours and sizes in the ranges offered it would be impossible to keep stock for everything on our premises. For this reason items are ordered from our wholesalers as soon as you have placed and paid for your order.

Upon delivery to Firefly Dancewear premises in Tasmania, your order will be checked and shipped to you the following business day. This will take 4-10 days on average to then arrive.


You should receive your order within 2-5 weeks, under normal circumstances. We cannot speed this process up or obtain your order any faster than this because you need the item quickly. We cannot be responsible for delays in shipping outside our control. We rely on the services of Royal Mail, Australia Post and Couriers and any delays are unavoidable. Where an item is taking a longer than usual time to arrive we will make every effort to track its progress and keep the buyer informed. Please do not lodge a complaint with Paypal regarding your item for any reason, including a delay, without contacting us first and allowing us to investigate.



Please do not place an order, especially where you have been informed that the item is out of stock, if you have very tight time restrictions for an upcoming event, as we would hate for you to be disappointed.


Return of Goods:
Firefly Dancewear hopes you are pleased with your purchases from us. In the event that an item arrives that is faulty or damaged we ask that you contact us to discuss and then return the item within 21 days to:

Firefly Dancewear
511 Kindred Rd
Forth TAS 7310


Where the buyer has ordered the wrong size item or simply changes their mind the buyer will pay for all mail costs associated with returning the item to Firefly Dancewear and/or the manufacturer. Any remaining money will be reimbursed to the buyer via PAYPAL once the item has been received. Items must be returned in original condition.



We cannot accept items which have been worn, any underwear or opened tights packets, due to health reasons. Please do not try to return  incorrectly washed garments.
The washing instructions on the garments must be followed very carefully as dancewear is delicate and is entirely the buyers' responsibility.



Please make sure your Paypal delivery address is the address you want your goods delivered to as this is the address shown to us with your order. If you want to use a different address please email us when you place an order so we can add this to your file. In the event goods are returned to us due to a failure by Australia Post to be able to deliver them we will attempt to contact you using the email address you have supplied. The goods will be kept at Firefly Dancewear for a period of 3 months and will then be resold if we are unable to make contact with you and/or you do not make contact with us during that period. The postage will need to be repaid to be able to send the goods again.


Refusing to supply consumers:

Firefly Dancewear reserves the right to refuse an order at any time. In general, businesses may decide for themselves with whom they wish to deal. The Competition and Consumer Act 2010 does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no obligation on a business to justify its decision to refuse supply.

There are only a few circumstances that make a refusal to deal illegal under the Competition and Consumer Act. Generally, these situations only arise where your refusal to sell goods or services to someone is done for an anti-competitive reason. As stated above, these circumstances are generally limited to business-to-business transactions and are generally unlikely to occur in normal retail selling.



For any further enquiries please contact us at alicia@fireflydancewear.com.au

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